We only collect the data we need to run our platform, serve you relevant health information, and improve your experience. We never sell your personal data.
Who we are
HealthCoach Africa is operated by HubCare Global Ltd ("HealthCoach," "we," "us"), with its office at 2 Shiffau Crescent, Off Osinowo Street, Ikosi-Ketu, Lagos, Nigeria. We are the data controller responsible for the personal data described in this notice. We process personal data in line with the Nigeria Data Protection Act 2023 (NDPA) and the standards of the Nigeria Data Protection Commission (NDPC), and, where relevant, other applicable data-protection laws.
The data we collect
Data you give us
- Contact details such as your name and email when you subscribe to The HealthCoach Brief, submit a form, or contact us.
- Messages and enquiries you send us, including advertising, partnership, or job enquiries.
- Any information you choose to share in comments or submissions.
Data we collect automatically
- Device and usage data such as IP address, browser type, pages viewed, and time on site.
- Cookies and similar technologies as described below.
Sensitive health information. HealthCoach Africa publishes health information for the public. We do not ask you to disclose your personal medical conditions to read our content. Please do not send us sensitive health details unless it is necessary, for example when applying for a service that requires it.
How we use your data
| Purpose | Examples |
|---|---|
| Deliver our service | Show content, send newsletters you request, respond to your enquiries. |
| Improve our platform | Understand which content is useful, fix problems, develop new features. |
| Communicate with you | Send The HealthCoach Brief, reply to messages, share relevant opportunities. |
| Advertising | Show and measure advertising, including limited personalisation you can control. |
| Safety & compliance | Protect our platform, prevent abuse, and meet legal obligations. |
Legal basis for processing
Depending on the activity, we rely on one or more of the following: your consent (for example, newsletter sign-up and non-essential cookies), the performance of a contract, our legitimate interests in running and improving our platform, and compliance with a legal obligation. Where we rely on consent, you can withdraw it at any time.
Cookies and tracking technologies
We use cookies and similar technologies to make our site work, understand how it is used, and support advertising. Essential cookies are always on because the site cannot function without them. You can accept or reject analytics, advertising, and personalisation cookies at any time on our Privacy Settings page or through your browser settings.
When we share data
We do not sell your personal data. We share it only in these situations:
- Service providers who help us operate, such as hosting, email delivery, and analytics partners, under contracts that protect your data.
- Advertising partners where you have allowed advertising or analytics cookies, limited to what is needed to serve and measure adverts.
- Within the HubCare Global group (including HubPharm Africa and HubCare Health) where necessary to provide a service you request.
- Legal and safety reasons, where required by law or to protect rights, property, or safety.
- Business transfers, if our organisation is involved in a merger, acquisition, or restructuring, subject to this notice.
International data transfers
Some of our service providers may process data outside Nigeria. Where this happens, we take steps to ensure your data receives an adequate level of protection consistent with the NDPA and applicable law.
How long we keep data
We keep personal data only as long as we need it for the purposes described here, or as required by law. For example, we keep newsletter data until you unsubscribe, and enquiry data for a reasonable period after we have handled your request. When data is no longer needed, we delete or anonymise it.
How we protect your data
We use appropriate technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect your data and to respond promptly to any incident.
Your rights
Under the NDPA and applicable law, you have the following rights over your personal data:
To exercise any of these rights, contact us at info@healthcoachafrica.com. We will respond within the timeframes required by law.
Children
Our platform is intended for a general adult audience and is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will take appropriate steps to remove it.
Changes to this notice
We may update this notice from time to time. When we do, we will revise the "last updated" date above and, for significant changes, provide a more prominent notice.
Contact and complaints
For any privacy question or to exercise your rights, contact us at:
HubCare Global Ltd (HealthCoach Africa)
Email: info@healthcoachafrica.com
Phone: +234 706 533 5797
Address: 2 Shiffau Crescent, Off Osinowo Street, Ikosi-Ketu, Lagos, Nigeria
You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data has been handled unlawfully.